Facility Clean Australia (ABN 98 591 215 804) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information we collect through this website, how we use it, and how you can contact us about it.
Information we collect
We collect personal information that you choose to provide to us, including when you request a quote or site walkthrough, apply to work with us, or contact us by phone or email. This may include:
- Your name, business name, phone number and email address
- Details about your site, such as suburb, facility type, approximate size and cleaning frequency
- Information you include in messages or application forms, such as experience, availability and ABN
- Technical information collected automatically, such as pages visited, referring website, campaign parameters and general device and browser details
How we use your information
We use personal information to respond to enquiries, prepare quotes, arrange site walkthroughs, assess applications, deliver and manage cleaning services, and communicate with you about our work together. We may also use aggregated, non-identifying website data to understand how our website is used and to improve it.
Disclosure of information
We do not sell personal information. We may share information with trusted service providers who help us operate this website and our business, such as website hosting, form handling and analytics providers. These providers may store data outside Australia. We may also disclose information where required by law.
Cookies and analytics
This website uses Google Analytics to measure website traffic and the performance of our marketing. Google Analytics uses cookies to collect information such as pages viewed and how visitors arrived at the site. You can control or disable cookies through your browser settings. Doing so will not affect your ability to contact us.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through this website is stored with our website platform provider using industry standard security measures. We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.
Contact us
Facility Clean Australia, Melbourne, Victoria. Email hello@facilitycleanaustralia.com or call 0431 265 151.